When searching for a private investigator, many people rely on Google reviews to help make an informed decision. However, not all reviews are genuine, and some investigators will attempt to boost their reputation, especially when it's bad in the industry, with fake reviews. Misleading reviews can lead to poor hiring decisions and potential financial or legal issues for unsuspecting clients. In the private investigation industry, many clients are uncomfortable leaving reviews due to the very sensitive nature of the services a professional private investigation firm, such as EXCALIBUR Private Investigation, provides. If a firm has hundreds of reviews, you should be very suspicious of that fact alone! Here’s how to spot fake reviews on a private investigator’s Google page and protect yourself from hiring the wrong professional. And always remember, there is no substitute for experience, no matter how hard some private investigators will go to cover up their lack of it.
1. Overly Positive and Generic Language
Fake reviews often use glowing but vague language. Phrases like “best PI ever,” “outstanding service,” or “solved all my problems” with little or no specific details about the investigation raise red flags. Genuine reviews typically include personal details about the experience, such as what kind of case was involved or how the investigator helped resolve specific issues. If a review reads like a general endorsement rather than a real account, it's probably fake.
2. Unnatural Patterns in Review Frequency
Look at how often reviews are posted. If you notice a large number of reviews being posted in a short amount of time, particularly after a long period of inactivity, it’s suspicious. This probably indicates the investigator is padding their reviews with fake ones. A steady, organic flow of reviews over time is more likely to reflect genuine customer feedback.
3. Profiles with Minimal Activity
Check the profiles of people leaving reviews. Fake reviews are often posted by accounts that have little to no activity beyond one or two reviews. If the reviewer has only ever left one review, especially for the PI in question, and has no other visible online activity, it’s a sign the account was probably created just to leave a fake review. Genuine reviewers usually have a more diverse review history across multiple businesses.
4. Suspicious Similarities in Language
Fake reviews are sometimes generated or written by the same person or group, resulting in striking similarities in phrasing, tone, or structure. If several reviews sound alike or use the same adjectives and descriptions, they may have been fabricated. Multiple reviews that all use phrases like “highly recommend,” “very professional,” or “will hire again” without giving specific details about the service are often copy-paste jobs. We've noticed that numerous competitor's reviews appear to have copy-paste reviews.
5. Lack of Verifiable Details
A legitimate review typically includes some specifics about the investigator’s work. Look for mentions of how the PI handled the case, communicated with the client, or produced results. Fake reviews tend to avoid specifics and instead focus on making the business sound perfect. Without verifiable details like case types, timeframes, or communication methods, the review could easily be fabricated.
6. Overcompensation for Bad Reviews
If a private investigator has a negative review and suddenly an influx of glowing reviews appear shortly afterward, it's probably an attempt to drown out the negative feedback. A sharp spike in positive reviews after a critical one is a potential sign that the investigator is trying to artificially inflate their rating. Pay attention to the timing of reviews and look for this pattern.
7. Discrepancy Between Reviews and Reality
If the reviews are overwhelmingly positive but don’t seem to match the PI’s website, social media, or overall reputation, be cautious. A business with a below-average online presence or an outdated website that suddenly has numerous five-star reviews may not be trustworthy. The investigator’s reputation should align with the tone of their reviews. If there’s a noticeable disconnect, it’s worth questioning the authenticity of the feedback.
8. Overly Emotional or Extreme Reviews
While positive reviews can certainly express strong satisfaction, overly emotional or extreme reviews often feel manufactured. Reviews that use exaggerated language such as “life-changing,” “miracle worker,” or “unbelievable results” may be suspect. On the flip side, if the negative reviews are equally extreme without providing specific examples of issues, they could be fake negative reviews left by competitors. At EXCALIBUR we've had competitors who don't have near the level of experience our firm has, leave fake reviews that are normally taken down by Google once they are reported. Every once in awhile a fake review may be left up by Google for whatever reason including from an account titled Bleep Bloop, obviously a fake account, but which, through investigation, we were able to identify the competitor and are in the process of taking legal action against that person.
9. Check for Verified Purchase or Service
Google doesn’t always flag whether a review comes from a verified user who actually used the service, but you can check if the PI responds to reviews in a professional manner. If the investigator thanks clients by name or references the case (without violating confidentiality), it suggests the reviews are real. Investigators who leave generic responses to reviews, especially positive ones, may not actually know the reviewer, indicating those reviews could be fake.
How to Protect Yourself from Fake Reviews
Here are some ways you can guard against being misled by fake reviews when choosing a private investigator:
Conclusion
Fake reviews can create a false sense of security and lead you to hire a private investigator who may not be as qualified or professional as they appear. By spotting these red flags and taking steps to verify the authenticity of online feedback, you can avoid being misled and find the right investigator for your needs. Don't rely solely on Google reviews when deciding who to hire. At EXCALIBUR Private Investigation we are one of the most experienced private investigation firms in the country. We are happy to discuss our lengthy qualifications with any potential client. Firms that don't have the experience ours does, will do everything they can to steer away from a conversation about their experience. If you're looking for a professional private investigation firm, give us a call or fill out our contact form and one of our experienced private investigators will schedule a free, no-obligation, consultation with you. We have offices in Colorado, New Mexico and South Carolina.
1. Overly Positive and Generic Language
Fake reviews often use glowing but vague language. Phrases like “best PI ever,” “outstanding service,” or “solved all my problems” with little or no specific details about the investigation raise red flags. Genuine reviews typically include personal details about the experience, such as what kind of case was involved or how the investigator helped resolve specific issues. If a review reads like a general endorsement rather than a real account, it's probably fake.
2. Unnatural Patterns in Review Frequency
Look at how often reviews are posted. If you notice a large number of reviews being posted in a short amount of time, particularly after a long period of inactivity, it’s suspicious. This probably indicates the investigator is padding their reviews with fake ones. A steady, organic flow of reviews over time is more likely to reflect genuine customer feedback.
3. Profiles with Minimal Activity
Check the profiles of people leaving reviews. Fake reviews are often posted by accounts that have little to no activity beyond one or two reviews. If the reviewer has only ever left one review, especially for the PI in question, and has no other visible online activity, it’s a sign the account was probably created just to leave a fake review. Genuine reviewers usually have a more diverse review history across multiple businesses.
4. Suspicious Similarities in Language
Fake reviews are sometimes generated or written by the same person or group, resulting in striking similarities in phrasing, tone, or structure. If several reviews sound alike or use the same adjectives and descriptions, they may have been fabricated. Multiple reviews that all use phrases like “highly recommend,” “very professional,” or “will hire again” without giving specific details about the service are often copy-paste jobs. We've noticed that numerous competitor's reviews appear to have copy-paste reviews.
5. Lack of Verifiable Details
A legitimate review typically includes some specifics about the investigator’s work. Look for mentions of how the PI handled the case, communicated with the client, or produced results. Fake reviews tend to avoid specifics and instead focus on making the business sound perfect. Without verifiable details like case types, timeframes, or communication methods, the review could easily be fabricated.
6. Overcompensation for Bad Reviews
If a private investigator has a negative review and suddenly an influx of glowing reviews appear shortly afterward, it's probably an attempt to drown out the negative feedback. A sharp spike in positive reviews after a critical one is a potential sign that the investigator is trying to artificially inflate their rating. Pay attention to the timing of reviews and look for this pattern.
7. Discrepancy Between Reviews and Reality
If the reviews are overwhelmingly positive but don’t seem to match the PI’s website, social media, or overall reputation, be cautious. A business with a below-average online presence or an outdated website that suddenly has numerous five-star reviews may not be trustworthy. The investigator’s reputation should align with the tone of their reviews. If there’s a noticeable disconnect, it’s worth questioning the authenticity of the feedback.
8. Overly Emotional or Extreme Reviews
While positive reviews can certainly express strong satisfaction, overly emotional or extreme reviews often feel manufactured. Reviews that use exaggerated language such as “life-changing,” “miracle worker,” or “unbelievable results” may be suspect. On the flip side, if the negative reviews are equally extreme without providing specific examples of issues, they could be fake negative reviews left by competitors. At EXCALIBUR we've had competitors who don't have near the level of experience our firm has, leave fake reviews that are normally taken down by Google once they are reported. Every once in awhile a fake review may be left up by Google for whatever reason including from an account titled Bleep Bloop, obviously a fake account, but which, through investigation, we were able to identify the competitor and are in the process of taking legal action against that person.
9. Check for Verified Purchase or Service
Google doesn’t always flag whether a review comes from a verified user who actually used the service, but you can check if the PI responds to reviews in a professional manner. If the investigator thanks clients by name or references the case (without violating confidentiality), it suggests the reviews are real. Investigators who leave generic responses to reviews, especially positive ones, may not actually know the reviewer, indicating those reviews could be fake.
How to Protect Yourself from Fake Reviews
Here are some ways you can guard against being misled by fake reviews when choosing a private investigator:
- Read Reviews on Multiple Platforms: Don’t rely solely on Google. Check reviews on Yelp, Better Business Bureau (BBB), or industry-specific sites where reviews may be harder to manipulate.
- Ask for References: If the reviews seem too good to be true, ask the investigator for references from real clients. Reputable PIs should have no issue providing verifiable client testimonials.
- Trust Your Gut: If something about the reviews feels off or too polished, trust your instincts. Do more research on the PI or look elsewhere.
- Look for Balanced Feedback: Genuine feedback often includes a mix of pros and cons. An investigator with exclusively five-star reviews and no constructive criticism is either extraordinarily good—or faking it.
Conclusion
Fake reviews can create a false sense of security and lead you to hire a private investigator who may not be as qualified or professional as they appear. By spotting these red flags and taking steps to verify the authenticity of online feedback, you can avoid being misled and find the right investigator for your needs. Don't rely solely on Google reviews when deciding who to hire. At EXCALIBUR Private Investigation we are one of the most experienced private investigation firms in the country. We are happy to discuss our lengthy qualifications with any potential client. Firms that don't have the experience ours does, will do everything they can to steer away from a conversation about their experience. If you're looking for a professional private investigation firm, give us a call or fill out our contact form and one of our experienced private investigators will schedule a free, no-obligation, consultation with you. We have offices in Colorado, New Mexico and South Carolina.
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